QA Lead : Roles and Responsibility of QA Lead


Roles and responsibility of test lead 

Test management is practice of :

1)      Organizing and controlling of test process.

2)      Ensuring visibility, traceability, and control of testing process to deliver high-quality software.

3)      Building up and leading the Testing Team to the success of project

4)      Defining the scope of testing within the context of each release / delivery

5)      Deploying and managing resources for testing

6)      Applying the appropriate test measurements and metrics in the product and the Testing Team

7)      Planning, deploying and managing the testing effort for any given engagement.

There are tons of difficulties and challenges you will face when leading a project. Here are some typical issues:

  • Not enough time to test
  • Not enough resources to test
  • The project budget is low, and schedule is too tight
  • Testing teams are not always in one place
  • The requirements are too complex to check and validate

Responsibilities of a Test leaders tend to include involvement in the planningmonitoring, and control of the testing activities and tasks.

  • At the outset of the project, test leaders, in collaboration with the other stakeholders, devise the test objectives, organizational test policies, test strategies and test plans.
  • They estimate the testing to be done and negotiate with management to acquire the necessary resources.
  • They recognize when test automation is appropriate and, if it is, they plan the effort, select the tools, and ensure training of the team.  They may consult with other groups – e.g., programmers – to help them with their testing.
  • They lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites.
  • They ensure proper configuration management of the testware produced and traceability of the tests to the test basis.
  • As test execution comes near, they make sure the test environment is put into place before test execution and managed during test execution.
  • They schedule the tests for execution and then they monitor, measure, control and report on the test progress, the product quality status and the test results, adapting the test plan and compensating as needed to adjust to evolving conditions.
  • During test execution and as the project winds down, they write summary reports on test status.
  • Sometimes test leaders wear different titles, such as test manager or test coordinator. Alternatively, the test leader role may wind up assigned to a project manager, a development manager or a quality assurance manager. Whoever is playing the role, expect them to plan, monitor and control the testing work.

The QA leader is one who is like a co-captain of the ship who shares equal responsibility for getting software out to the customers with high quality, on schedule, and matching the expectations. In today’s article lets Learn the Roles And Responsibility Of QA Leader.

As a QA lead, there are multiple roles and responsibilities which need to be taken care of. The functional role of QA lead is to lead the quality assurance department of any industry. In today’s world quality is the backbone of any commercial successful product which directly implies that the quality assurance team in any industry play a very significant role.

A QA leader has to have several feathers in his cap and play different roles in today’s challenging times.

He has to ensure that his team of QA engineers are on the right track all the way in the project, resolving conflicts across the team, review the schedules and plans, mitigation of the risks, checking quality in phases, update management, build a challenging and motivating environment.

Roles And Responsibility Of QA Leader:

Defining Quality Metrics

  1. Defining quality standards and metrics for the current project/product.
  2. Working with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon.
  3. Make the QA team aware of the Quality matrix and resolve all the queries.
  4. Create a list of milestones and checkpoints and set measureable criteria’s to check the quality on timely basis.

Defining Testing Strategies

  1. Defining processes for test plan and several phases of testing cycle.
  2. Planning and scheduling several milestones and tasks like alpha and beta testing.
  3. Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
  4. Work closely on the deadlines of the project
  5. Ensure the team is focusing on automation along with manual testing.
  6. Keep raising the bar and standards of all the quality processes with every project.
  7. Set processes for test plan reviews and ensure that that test plans get reviewed by all stakeholders.
  8. Push team continuously to innovate.
  9. Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance etc. are getting covered.

Leadership

  1. Set Quality standards for the teams in various new testing technologies in the industry. This may include finding new strategies for automation testing and day to day work processes like agile and scrum.
  2. Building up a team and choosing right number and skill set of resources.
  3. Assign various tasks to the engineers as per strength of individual.
  4. Setting up goals and objectives for QA managers
  5. Motivating team and taking informative quick decisions.
  6. Finding and arranging behavioral , functional, non-functional training needs  for the team
  7. Coordinate activities which enforce quality improvements
  8. Resolving conflicts among team members.
  9. Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers etc.
  10. Negotiating with upper management with influential skills to buy in the ideas.
  11. Ensure that the highly motivated environment is creating in the team.
  12. Ensure that Rewards are given for each achievement in the team.

Reporting

  1. Reviewing status reports from team managers and taking appropriate actions accordingly.
  2. Should be focal point of contact for the QA team for all the escalations related to testing and Quality assurance.
  3. Sending crisp and clear status to the higher management.
  4. Creating and defining risks contingencies and plans.
  5. Seeking feedback from management when and wherever necessary.

Managing Risks

  1. Understanding and defining areas to calculate the overall risk to the project.
  2. Creating strategies to mitigate those risks and take necessary measures to control the risks.
  3. Awareness to all the stake holders for the various risks
  4. Create backup plans for all the testing strategies.
  5. Have team meetings at appropriate time to understand & review the current risks and motivate team to resolve the same.

Process improvements

  1. Ensure that the several testing and validation processes are improved continuously.
  2. Motivate team to improve the efficiency so that the time saved can be used in different work areas.
  3. Challenge the team continuously to move towards automation for all daily works
  4. Publish the improvements to all the stakeholders and depict the improvements using data points.
  5. Create quarterly milestones for yearly improvement projects and set deadlines for the team to complete them.
  6. Work with the development team to ensure that the quality engineers get apt support like automation hooks or debug builds where ever and whenever possible.
  7. Ensure several quality improvement tools like code coverage, memory leaks are part of the development cycle, in case of conflicts resolve via upper management.

Conclusion:

A Quality Head has numerous responsibilities as he has to make sure that there is no gap between quality release and quality perceived by the end-user. Since in today’s world quality is a sole factor that distinguishes competitive products, the test lead has a key role to play.

He has to continuously improve himself/herself and his/her team to match the new technology, testing techniques, and methodologies of the market.

A good Quality team can only ensure that once a product is released it meets and matches all the quality criteria’s and to build and motivate this kind of team is the core subject of the QA leader.

Each leader has its own unique qualities. Please share the qualities you think that should have in the QA leader in the comments below. It would be great if you share this article with who really wants to know about all Roles And Responsibility Of QA Leader.

 

STLC activity

QA Team lead Tasks

Team member tasks

Project Kickoff- Start

Create and present the project highlights to the QA team and other stakeholders

To assist and let the team lead know of any

 improvements or inconsistencies

Test Planning

Create, Maintain, manage and enforce Test plan

Risk analysis and management

To provide inputs on areas of the test plan

document, such as:
Scope
Assumptions
Risks
Milestones
and any other area that the team member has an

 input on.

Requirement gathering

Divide work based on modules of the application and choose team members as point of contacts for each module

Decide on a time when this is to take place

Let the team be aware of what is expected as an outcome (e.g.: list of requirements in a condensed point by point manner, understanding document, etc.)

Be in charge for your individual module

Gather requirements through BRD/FRD review or walkthrough meetings

Present/document them in the format expected,

within the time allocated for this activity

Provide suggestions or alternate point of view in case of incompatible formats or

unachievable time lines

Test scenario creation

Work allocation
Query resolution
Template finalizing
Setting deadlines
Participating and contributing to test scenario creation

Create Test scenarios for the module allocated

to you, with in the set timeline and in the

Format already agreed upon.

Seek resolution either from the team lead or

from the respective technical
teams in case of questions

Test case documentation

Work allocation
Query resolution
Template finalizing
Write test cases

Create test cases and data, when applicable

Traceability Matrix creation

Create template and share the guidelines on how to create a TM

Work with the team and contribute to it

Contribute to the creation of the TM for the

modules that you are individually responsible for

Test documentation review- internal

Set rules on what basis the review is to happen

Set time lines and responsibilities

be one of the peers and involve in the review process

Perform review based on the rules set and

provide non-personal comments on your

peer's work

Test documentation review- external

Notify the BA and/or dev team that the test documentation(test cases) is ready for review and send the work product

On Standby to incorporate any changes

suggested during the review process

Test readiness review

Create the review checklist

Perform the review and present results to the Project manager

Basic Sanity and smoke test and determine- are we ready we test?

Give a go ahead to the QA team for testing

Wait for instructions on readiness

Perform basic smoke and sanity test for the modules that you are individually responsible for

Test execution

Set test execution guidelines after seeking the team’s inputs

Work on test execution

Help new testers with catching on with the current application

Report defects

Review the defects reported by the team members to make sure that they are valid, not duplicates and complete in the description

Escalate any showstoppers and make decisions on how to proceed in such situations

Execute test cases, set appropriate test case

statuses and report progress

Notify immediately of showstoppers or issues

impacting testing timelines

Report defects comprehensively

Reporting

Send daily status reports to all stake holders

Represent the QA team in any status meetings

Collect metrics based on overall testing statistics

Assist the team lead in all the tasks being

performed

Test closure

Evaluate the exit criteria for when to stop testing

Share the results of the exit criteria evaluation

If the exit criteria is all satisfied, make the test closure report and send it to the stake holders providing the official QA sign off, include a list of known issues

Collect details about the overall project- its successes, areas of improvement, lessons learnt, best practices implemented, etc and present them in the project retrospection meeting or document.

Assist the team lead in the test closure tasks

UAT

Gather the acceptance criteria from the UAT users to understand the parameters for their evaluation

Share the acceptance criteria with the team and work with them on collecting or creating UAT test cases

If necessary, train the UAT users on the application

If necessary, be on standby for any assistance during UAT

If necessary, perform some tasks during UAT and present the results to the client or UAT users for their go/no-go decision


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